Mastering Maintenance: Maintenance Mavericks

Unleash your maintenance mavericks with strategies that prioritize empowerment and customer service excellence. Learn how these key elements positively impact your bottom line, leading to happier maintenance employees that will lead to happier residents and increased success.

• Understanding the Importance of Empowering Maintenance Professionals:
  By the end of this session, participants will comprehend the significance of empowering maintenance professionals to stand out and express themselves positively. They will recognize the impact of employee empowerment on enhancing customer service and fostering a customer-centric approach within the rental property management industry.
• Strategies for Prioritizing Residents First:
  Participants will gain practical insights and strategies for prioritizing residents first in their service delivery. They will learn how to use their interactions and service offerings to create memorable experiences for residents, leading to increased satisfaction and loyalty.
• Linking Resident-First Empowerment to Positive Bottom-line Impact:
  Property Management professionals will be able to recognize the direct correlation between fan-first empowerment, exceptional customer service, and its positive impact on the bottom line. Participants will be equipped with the knowledge and tools to evaluate the financial benefits of investing in employee empowerment and customer-centric practices.

Join Megan Orser, Shatoria Daniels, Angel Davila and the Webinar Wednesday Team on July 10, 2024 at 2pm Eastern Time To Empower your Maintenance Mavericks!